Shipping policy

Shipping Policy – Elixea Tea

Thank you for shopping with Elixea Tea. Below you’ll find everything you need to know about how we process and deliver your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with tracking details.

Please note that during peak periods, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Australia: 3–10 business days
  • International: 7–21 business days

Delivery times are estimates only and may vary depending on your location and shipping carrier.

Shipping Delays

While we do our best to ensure timely delivery, Elixea Tea is not responsible for delays caused by:

  • Postal carriers
  • Customs processing
  • Incorrect shipping information provided by the customer
  • Events outside our control (e.g. weather, disruptions)

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Addresses

It is the customer’s responsibility to ensure that all shipping details are correct.

If an order is returned to us due to an incorrect or incomplete address, you may be required to pay additional shipping fees to have the order resent.

Lost or Stolen Packages

Elixea Tea is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If you believe your package has been lost in transit, please contact us at elixea.tea@outlook.com, and we will do our best to assist you.

International Shipping & Customs

For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assess and resolve the issue.

Contact Us

If you have any questions about shipping, please contact us at:
elixea.tea@outlook.com