Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unused, unopened, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at elixea.tea@outlook.com.
Returns must be approved before being sent. Items sent back without prior approval will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Due to the nature of our products, we do not accept returns on:
- Opened or used tea products
- Perishable goods
- Custom or made-to-order products
- Personal care goods
- Sale items or gift cards
If you are unsure whether your item is eligible, please contact us before purchasing.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at elixea.tea@outlook.com.
Refunds
At Elixea Tea, we generally do not offer refunds for change of mind.
Refunds will only be issued in the following cases:
- The item is defective or damaged
- You received the wrong item
- The item is lost in transit (where verified)
If a refund is approved, it will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at elixea.tea@outlook.com.